Store Policy
Customer Care
Have a question about an order, a product, or anything else? Email us anytime at hello@pawnaturelove.com and we'll get back to you as quickly as we can.
For order-specific issues, please include your order number so we can help faster. See our Shipping & Returns page for details on delivery times and our return process.
Privacy & Safety
Paw Nature Love ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.
What We Collect: Contact details (name, email, phone, delivery address); order information (items purchased, payment confirmation - we don't store full card details, payments are processed securely by our payment providers); technical data (IP address, browser type, cookies).
How We Use Your Data: To process and deliver orders, communicate about orders or enquiries, improve our site and product range, and send marketing emails only if you've opted in (unsubscribe anytime).
Who We Share It With: Payment processors, shipping and fulfilment partners, and website/analytics providers (Wix and related tools). We do not sell your personal data.
Your Rights: Under UK GDPR you can access, correct, or delete your data, object to or restrict processing, and withdraw marketing consent anytime. Contact hello@pawnaturelove.com.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments